"Not only did Nick (Three Brothers Plumbing) come prepared to walk the home with the buyer, but he also came prepared to make all the needed repairs."
"Zach with Brickline Pavers took it upon himself to not only cleanup is own material, he hauled a complete trailer full, much of it being from other subs."
Great Job Experience
The Lot 2 home in Big Sky Montana recently went under contract. This is one of those situations were the home has been completed for almost 2 years but as a spec home has not been lived in. Of course the buyer expects our client to not only make needed repairs but to also provide a 1 year warranty. Thanks to all those subs and suppliers who have made a special effort to help us meet our clients expectations and facilitate the closing of this home.
We want to give a special thanks to Nick with Three Brothers Plumbing andJohn with Great Western Insulation for being on site to walk the home with the buyer. Thanks to Architectural Elements and Design for providing a 1 year written warranty to the buyer covering all materials they have supplied to the project.
Thanks to all our Lot 2 subs and suppliers for being part of our team and for always helping make B&B Builders better!
"There will be 2 weeks scheduled immediately following the punch walk to complete all items on the punchlist"
Upcoming Projects to Bid
-Island Park, ID
- Bid Spring 2011
Several tentatively scheduled to start next spring. Watch upcoming newsletters
Part of the B&B Builders website inludes a list of Our Partners. If you are not on the list and would like to be please contact us about being added.
"Supplier Lien Release Policy"
As many of you are aware we have recently been requiring all subcontractors to provide "Supplier Lien Release" forms. This has created more frustration and confusion than we intended and so the new policy will be as noted below.
Supplier Lien Releases will only be required when the Sub-Contract amount exceeds $50,000.00 unless the client specifically requires "Supplier Lien Release". All Subcontractors will be required to provide "Supplier Lien Releases" when it is a requirement of the contract with the client.
Please contact us if you have concerns or specific questions.
Warranty is an important part of the service we provide to our clients and it goes a long way when it comes to referrals and repeat business from clients. Most of us are very good about getting warranty work completed and we want to thank all our subs and suppliers for being persistent in completing warranty work. As mentioned at the beginning of this newsletter, many or our subs and suppliers for Lot 2 have went above and beyond what a normal warranty would cover.
However, in some instances we have not been timely in getting that warranty work completed. And in a few instances our clients have taken time off work to be present during warranty work and those scheduled to do the work have not shown up. This is very unprofessional and has a negative impact on all of us. Comments like "They did a great job during construction but I would not use them again" are not what any of us want to hear. Most often these comments are because warranty and punchlist work was not completed in a timley manner.
We all understand that things come up, and when they do we all have phones and email and often we can reschedule the work for a later day if we know in advance. Let's try to make warranty work higher on our priority list and we'll continue to get that repeat business and referrals.
The last impression we leave the client with is what they will remember. All to often a contractor or subcontractor that was once highly regarded by the client will loose all the "good will" at the end of the project over something very small, often over something that they ended up doing anyway, but not in the timeframe expected by the client.
If you have questions, concerns or ideas about punch list or warranty completion please contact us.